Integration · Marketing Tools
Give Customers Live Crew Tracking and Cut No-Show Rates by 40%
Arrivy's field operations platform handles crew scheduling, GPS-based route optimization, and automated customer arrival notifications — and the SubcontractorHub integration keeps your job schedule in both systems without double-entry. HVAC and roofing companies using real-time arrival alerts see a 40% drop in 'where is the crew?' calls and a measurable lift in 5-star reviews that mention punctuality.
What Connects Between Arrivy and SubcontractorHub
The specific data flows that eliminate double entry and keep both systems current without extra work from your team.
Job Schedule and Crew Dispatch Sync
When a job is scheduled in SubcontractorHub, the appointment details — customer name, address, job type, assigned crew, and scheduled time window — sync to Arrivy automatically, creating the task record needed for dispatch without any manual re-entry. Changes to the SubcontractorHub schedule (reschedules, crew swaps) update the Arrivy task in real time.
Automated Customer Arrival Notifications
Arrivy fires SMS and email notifications to homeowners when the crew is en route, including a live GPS tracking link and an estimated arrival time. SubcontractorHub passes the customer's phone number and email from the job record so Arrivy has what it needs to send these alerts without any extra data collection from the field team.
Time Tracking and Job Log Sync
Arrivy captures crew clock-in and clock-out times via GPS geo-fence at the job site; those timestamps write back to SubcontractorHub as job log entries for labor hour tracking and payroll verification. HVAC service companies that implement this eliminate 3–4 hours of supervisor time per week spent manually reconciling paper time sheets.
Job Completion Status Update
When a crew leader marks a job complete in the Arrivy mobile app, SubcontractorHub updates the job status to 'Pending Review' and triggers downstream automations — review request emails, payment request, or warranty document generation. This completion-event handshake closes the loop between field execution and office administration.
How to Connect Arrivy with SubcontractorHub
Generate Arrivy API Key
Log into Arrivy as an admin, navigate to Settings > Integrations > API Keys, generate a new key with read/write permissions, and paste it into SubcontractorHub's Arrivy integration panel.
Map Crew Members Across Systems
Match SubcontractorHub crew/tech records to their corresponding Arrivy team member profiles so job assignments sync to the correct individual in both platforms.
Configure Notification Templates
Customize the SMS and email content Arrivy sends to customers — company name, logo, truck tracking link, and contact number — to match your brand before going live.
Set Completion Trigger Actions
Define which SubcontractorHub actions fire when Arrivy marks a job complete: status update, review request email, invoice trigger, or a combination of all three.
Ready to connect Arrivy?
Book a 30-minute demo — we'll show you exactly how the integration works and walk you through setup for your account.
Who Uses the Arrivy Integration
HVAC Service Call Dispatch and Tracking
An HVAC company runs 25 service calls per day. Every morning, SubcontractorHub's schedule syncs to Arrivy and routes are optimized automatically. Homeowners receive a text at 7:30 AM with their 2-hour arrival window and a live tracking link when the tech departs. Customer satisfaction scores for 'on time' jumped from 3.8 to 4.7 stars within 60 days of implementation.
Roofing Crew Scheduling During Storm Season
A roofing company manages 40 concurrent jobs during a post-storm surge. Arrivy's GPS tracking shows dispatch managers which crews are running ahead or behind schedule, and SubcontractorHub's view reflects the same real-time status. The operations manager reassigns two crews mid-morning to a priority insurance job without a single phone call, using only the shared schedule view.
Solar Installation Day Customer Experience
A solar installation crew arrives at a homeowner's property for a full-day install. The Arrivy integration sends the homeowner an arrival alert at 7:45 AM, a GPS tracking link when the truck is 15 minutes away, and a job-start confirmation when geo-fence check-in triggers. At day end, the crew's check-out time writes back to SubcontractorHub, triggering an automated 'Your system is live!' email with monitoring setup instructions.
Labor Cost Verification for HVAC Maintenance
An HVAC company's technicians average 6 maintenance calls per day. Arrivy's geo-fence time tracking captures actual time spent at each property; SubcontractorHub compares this against the flat-rate labor estimate on each job. The service manager discovers that three maintenance ZIP codes consistently run 35% over estimate, prompting a route restructuring that saves 8 labor hours per week.
Common Questions About the Arrivy Integration
Can customers opt out of arrival notifications?
Yes. Arrivy includes an unsubscribe option in every notification and tracks opt-out preferences. SubcontractorHub reads Arrivy's notification opt-out status and suppresses future dispatch notifications for opted-out customers.
Does Arrivy work offline for crews in areas with poor cell coverage?
Arrivy's mobile app stores job details offline and syncs when connectivity is restored. Clock-in/out events queued offline write back to SubcontractorHub within minutes of reconnecting, so time tracking remains accurate even in rural job sites.
Can I track multiple crews simultaneously on one map view?
Yes. Arrivy's dispatch view shows all active crews on a single map. SubcontractorHub's schedule view reflects the same assignments, so both the dispatcher and the project manager have consistent situational awareness.
Does the time tracking from Arrivy integrate with payroll systems?
Arrivy clock-in/out data lands in SubcontractorHub's job records. From there, SubcontractorHub's QuickBooks integration can push labor hours to QuickBooks payroll if your accounting setup supports it. Direct Arrivy-to-payroll export is also available as a CSV from Arrivy's reports.
Is there an Arrivy mobile app for crew members?
Yes. Arrivy has iOS and Android apps for field crews to view their daily task list, check in and out via GPS, capture job notes, and communicate with dispatch. The app is included in all Arrivy plans.
Connect Arrivy with SubcontractorHub
Your team keeps working in the tools they know. SubcontractorHub ties them together so nothing falls through the cracks.
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